Trusted Chauffeur provides professional and experienced driving services all across Dubai. Our sober and dedicated drivers are licensed, expert, and determined to take you towards your destination without wasting any time.

When you book our driving services, we assume that you have accepted our terms and conditions. However, our customers must understand our terms and conditions before booking our driving services.

No responsibility for delays:

Our designated drivers arrive at your location on time. However, we do not accept the responsibility for the delay by your side. If you request our drivers to wait, you will be charged accordingly.

Selection of route:

Our sober drivers will adopt the most favorable path. We adopt an alternative path in case of any emergency or road blockage. The route will not be changed unless requested by you.

Cancellation of ride:

You can cancel our driving services within 1 hour of the initial booking. However, if our driver has been dispatched to reach your destination, you will be charged accordingly.

Payments:

You can make payments in cash. No money type except AED is acceptable in case of a cash.

Extra stops:

We allow our customers to make one stop during the journey. However, if your stop exceeds 15 minutes, you will be charged extra money.

Conduct of behavior:

Our professional drivers have zero tolerance policy towards inappropriate, uncivilized, or harsh behavior. We hold the right to claim on you regarding your behavior.

Lost or misplace items:

If any item is lost or misplaced from your car, Trusted Chauffeur is not responsible for it. Our sober drivers are 100% verified by an extensive screening process. We request you to take care of your belongings to avoid any inconvenience.

Non-discriminatory policy:

We welcome all types of customers irrespective of age, gender, race, color, religion, or disability. Our dedicated drivers show professional communication mode towards all customers.

Estimated fair:

You can get a free estimation of our driving services towards your destination. However, estimated rates may vary from the actual rates based on traffic condition or route adopted.

Speed limit:

Our trusted drivers maintain reasonable speed on the roads. We show zero tolerance policy to increase speed limits beyond recommended values. You cannot claim us to increase speed limits.

No insurance for accidents:

We do not provide insurance for road accidents. All the accidents will be covered by your respective insurance company.

Claim for damage:

Any damage caused by our drivers is refundable. You can claim for that damage within 15 days. We will not be accountable after that duration.

Valid documentation:

Our sober drivers will not continue your ride unless provided with valid documents. The driver will not be responsible in case your car has been caught by police officers.

Complaint cell:

In case, you have experienced any inappropriate service by our drivers, you can contact us to leave your complaint. We love to take feedback from our clients to improve our service.